Terms of Service

These terms are between you and Retreats by Halcyon LLC, which operates Halcyon Hilltop at 147 McGregor Avenue, Lake Hopatcong, New Jersey. They apply when you request a retreat through this website. Card payments appear on your statement as RETREATS BY HALCYON.

Halcyon does not sell instant bookings. When you build a retreat and submit it, you are making a request. We read every request by hand and reply personally, usually within a day.

No contract exists until we confirm your retreat in writing. A request does not hold your dates. Other guests may request the same dates, and the dates go to the first request whose deposit is paid. We may decline a request without giving a reason. If we decline, anything you have paid is returned in full.

The property is $1,000 a night from Sunday to Thursday and $1,200 a Friday or Saturday night, unless the house quotes you otherwise, and each service you add is priced individually on the page where you choose it. Stays are limited to 3 nights.

Payment is taken in three parts, each a cumulative share of the total:

• 25% when you book, charged to the card you provide. Your dates are held from the moment this deposit is paid;
• 50% in total, 14 days before you arrive;
• the balance, 48 hours before you arrive.

If you book close to your arrival date, any milestone that has already passed is collected with the deposit. That means a booking made inside 48 hours of arrival is payable in full at booking. It is never less than the schedule above.

When you book you provide a card to Stripe, our payment processor, and authorise us to charge it for the deposit at once and for each later payment on the date it falls due, without asking you again each time. If a payment does not go through, your dates are not held until it is; we email you a secure link to pay another way, and remind you if it stays unpaid. We do not see or store your card number.

Cancel before your final payment and we refund up to 80% of your booking. 20% of the venue and services cost is non-refundable, and after the final payment there is no refund.

If we cancel, for any reason, you are refunded in full including the non-refundable portion. That is the difference between you changing your mind and us failing to deliver.

Halcyon connects you with independent practitioners. It does not employ or engage them. They are not our staff, they are not our contractors, and they do not work for us. Each one decides whether to accept you, sets how they work, and carries their own insurance and their own licence where their practice requires one.

We choose who appears on the roster and we remain responsible for the information you give us. The practice itself is theirs, and so is the responsibility for it.

Halcyon does not provide medical care. We are a retreat. We do not diagnose, treat, or prescribe, we employ no clinicians, and nothing we offer is a substitute for advice from your own doctor.

Some independent professionals who practise here are licensed clinicians, and some of what they do is medical care. Where that is the case, it is their practice, under their own licence, and their own responsibility. They decide whether to accept you, they carry out their own screening and consent, and they answer for that care to their own regulator. Halcyon hosts them and introduces you; we do not supervise, direct, or take responsibility for clinical treatment, and we are not a party to it.

Anything of that kind is arranged by conversation rather than booked from this website, and you will be asked to agree separately with the professional concerned before it goes ahead.

If you have a health condition, please speak to your own clinician before booking, and tell us what we need to know to look after you while you are here.

Occasionally a practitioner falls ill or the property becomes unavailable through no fault of ours: weather, utility failure, or anything else outside our reasonable control. Where that happens we will offer you the nearest equivalent, a new date, or a refund of the affected part. We will not leave you out of pocket for something we could not deliver.

Halcyon is a small private house shared with other guests and with the people who work there. We may end a stay without refund for behaviour that endangers or seriously disturbs anyone. We would rather never use this clause, and it is here so that it exists if we must.

What we collect and who sees it is set out in our Privacy Policy, which forms part of these terms.

These terms are governed by the law of the State of New Jersey, and the courts of New Jersey have jurisdiction over any dispute arising from them.

Questions about these terms, a booking, or anything else: admin@retreatsbyhalcyon.com.